If you are nervous about buying from Floors Mania because it is online….DON’T BE!! I had heard horror stories from my local store about customers buying online so I had not planned on even looking online. I fell in love with a certain product but that product was out of my price range. I moved to my second choice...once again…out of my price range. I decided I would peek at the online stores to see if they had better prices. I found Floor Mania. Read thru everything on their site. Call on a Saturday evening for a quote. I reached the owner directly. They offered both my #1 and #2 choices for prices that I could afford. I asked tons of questions. I felt comfortable with the answers. I told my local store (who I like very much) about my experience. They asked their Rep if he could help them match Floor Mania’s price so that they would not lose the business. Not only would he not help them match the price, he also warned them that I would get second hand product & my warranty wouldn’t be the same if I bought product online. His info was contradicting to the information I gathered from the owner at Floor Mania. It didn’t make sense to me. Floor Mania has been in business since 2005. If this was true, I felt certain, previous purchasers would have written reviews mentioning this. To be on the safe side, I called the manufacturer of the product. I asked if Floor Mania has an account with them. YES. Is that account in good standing? Yes. Does Floor Mania buy product that is considered “second”? No. If I buy from Floor Mania is my warranty different than if I purchased from the local store? No. I bought almost 1200 square feet of flooring from Floor Mania & I could not be happier. (My local store did the installation.) The product was shipped DIRECTLY from the manufacturer. Everyone that walks into my house comments on how beautiful my floors look. The installer even asked me where I purchased the product from after he completed the job. He said his sister had purchased the same product different color & wanted to do some additional rooms. After hearing my story & hearing what I paid for my product, the installer said he was planning on sharing the Floor Mania website with his sister. I highly recommend Floor Mania. As a matter of fact, I am going to be ordering additional flooring to do my Master bedroom, bath, & closet. Do not be nervous about purchasing from Floor Mania. You will be happy with the service & their prices. I adore my floors & had it not been for Floor Mania, I would not have been able to afford them.