Shipping Information
| Q | When will I receive my order? |
| A |
Shipping Time
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts, the processing time and the shipping time.
Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. This usually takes 1-3 days depending on the products you order. Shipping time is from when the item leaves the warehouse to when it arrives at your door. Shaw orders can be anywhere from the same day to 14 days. It typically takes Shaw about 5-7 days to get your order to you.
However, other manufacturers can take longer. Most products can be received within 14 days from the day you place your order on the website or by phone. |
| Q | Do you ship to Canada or overseas? |
| A |
At this time we only ship to the continental US. We can ship some products to Alaska and Hawaii (call for shipping info).
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| Q | What do I do if my item is damaged during shipping? |
| A |
It's up to you to determine that your order is complete and undamaged.
Although shipping damages are rare, following the steps below will make it easier for Floor Mania to replace your damaged product....
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| Q | How does warehouse pickup work? | |||
| A |
Warehouse pickup is probably the easiest way to receive your order. We have various warehouses scattered across the USA.
See the chart below for warehouse locations. Once your order is placed with Floor Mania you will receive a reference (pickup) number that corresponds with your order. The warehouse address will show as your shipping address on your order. We will let you know the approximate day your order will be ready for pickup. When you go to pickup your order you will need to make sure you have your pickup number with you.
Shaw Warehouse Locations
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| Q | Factory Warehouse Locations | |||
| A |
Our Factory Warehouses are for customer pickup and distribution only. These are not retail store locations. Some of these warehouses are in suburbs of the major city (ie: the Los Angeles Warehouse is in Cypress, CA).
After ordering it generally takes from 3-7 days for the order to be available for pickup.
Shaw Warehouse Locations
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| Q | How does the Commercial Shipping promotion work? | |||
| A |
Commercial shipping is $99 flat rate or free for orders over $2,000 Commercial shipping is actually pretty simple. We have shipped all over the USA in the past 13 years. Your commercial address must have a forklift or loading dock to qualify for a commercial delivery. We will submit your contact info (phone number) along with the order so the driver may contact you if needed. If you have any questions please drop us an email or use our live chat below. We will gladly answer all your questions. We ship directly from a Factory Distribution Center or a Factory Warehouse and The Factories will only allow their trucks to deliver to a business with a forklift or loading dock. They do not care what business (your work place, a friend's place of work), just as long as long as there is a forklift or loading dock available. Can't come up with a commercial address to ship your flooring? No problem, we also ship flat rate to most residential addresses starting $199.00. Your residential address must have easy in and out access for a full size 18 wheeler. In most cases residential shipments include a lift gate to lower the material to the ground. This is not a "white glove" residential shipment, it is curbside delivery. The drivers are only required to get the material to your address. They will not bring the material into your home, etc for you.
Warehouse pickup is $89 (free for orders over $2,000). Check the chart below to see if there is a warehouse near your location.
Shaw Warehouse Locations
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| Q | How much does it cost to ship trim pieces? |
| A |
Trim Shipping Information
If you are ordering Shaw laminate, tile, or hardwood shipping for trim pieces is included in the price of shipping your flooring order. There is absolutley no extra charge to ship any amount of trim along with the order.
If you are only ordering trim pieces shipping is generally shipped via FedEx Ground. These pieces can be sent straight to your home and do not require a commercial address for shipping. You should see the FedEx shipping option on the checkout page.
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