Frequently Asked Questions

FAQ Topics

Shipping Information

Q When will I receive my order?
Q Do you ship to Canada or overseas?
Q What do I do if my item is damaged during shipping?
Q How does warehouse pickup work?
Q Factory Warehouse Locations
Q How does the Free Commercial Shipping promotion work?
Q How much does it cost to ship trim pieces?

Return Policy

Q Can I return unused material?
Q Read our full return policy

Product Information

Q Are your products 1st quality?
Q I am looking for product "XYZ". It is not on your site. Does that mean you don't have it?
Q How do I choose my trim color?