Floor Mania will replace products or give a refund if you receive damaged goods. If this happens it must be noted on the B.O.L. with your signature and that of the driver. If you fail to put it on the B.O.L., we will not replace or give a refund.

Floor Mania will resend products that are missing from your order, if you have it noted on the B.O.L. with your signature and that of the driver. Never sign the B.O.L. that you have received something when you haven't.

Floor Mania will replace products or give a refund if you receive an incorrect product. If this happens, you must REFUSE to accept the product and the driver will take the material back with him or her. Under no circumstances should you keep the incorrect products.

Floor Mania uses a variety of freight carriers to deliver products. Every carrier will have a delivery receipt or B.O.L. for you to sign. The B.O.L. will have a list of the products that are being shipped to you. At delivery you will have to sign the B.O.L., that you have received your products.

Before you sign be sure to do the following things. Confirm that you are receiving the correct product and quantities. If any product is missing, it MUST be notated on the delivery receipt. Inspect all boxes and packages for damages. Look for characteristics like dents, gouges, rounded corners, opened boxes, broken containers, and etc. Any such damage must be clearly notated on the delivery receipt and signed by BOTH you and the delivery driver.

If you sign the B.O.L. and do not have the driver make notes on any problems (damages, shortages, incorrect product, etc.) then Floor Mania is not responsible for refunds or replacements.

Floor Mania will not refund or replace products, except as listed above. Floor Mania will not refund or accept any returns on products because you order more product than needed, products have color variation, or because you have changed your mind about the product altogether.

By placing your order with Floor Mania, you are saying that you understand completely the Return Policy set forth by Floor Mania and that you accept these terms.